Terms & Conditions

Terms and Conditions

By accessing, browsing or using the Dice Palace platform (the "Platform"), you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please leave the Platform immediately.

Acceptance of the Terms

1. These Terms are a binding agreement between you and Palace Interactive Group B.V., a company registered under Dice Palace Casino (the "Company").
2. By using the Platform, you confirm that:
   • You are at least 18 years old or have reached the age of majority in your jurisdiction.
   • You are legally entitled to gamble with us according to applicable laws and regulations.
3. If any provision of these Terms is deemed invalid or unenforceable by a court or other regulatory body, it will not affect the validity or enforceability of any other provisions.

Eligibility Requirements

1. To be eligible for an account, you must meet our minimum age requirement (18 years old) and be located in a country where online gambling is permitted.
2. We may ask you to verify your identity during registration or at any time thereafter.
3. You will not use the Platform if:
   • You are excluded from using gaming services by a regulatory body, court order, or as part of a self-exclusion program.
   • You have been identified as a person who has previously engaged in suspicious or fraudulent behavior.

Minimum Age Requirements

1. By providing your date of birth during registration, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction).
2. We may request additional documentation to verify your age.

Geographic Restrictions

1. The Platform is intended for access from countries where online gambling is permitted.
2. By using the Platform, you agree not to circumvent any restrictions or laws applicable in your country or territory.

Account Registration Rules

1. You must register a unique account with us.
2. Each user may only hold one registered account at the same time (unless otherwise agreed by us).
3. During registration, you will be required to provide accurate and complete information about yourself.

Identity Verification and KYC

1. We reserve the right to request verification documents from you before or after activation of your account.
2. You must comply with our identity verification procedures.
3. Your failure to cooperate may result in restriction or closure of your account.

Account Accuracy Obligations

1. During registration and throughout your use of the Platform, you must provide accurate information about yourself.
2. We reserve the right to verify any information provided by you at any time.

Login Credentials and Password Protection

1. Your username and password are unique to you.
2. You must keep them confidential and secure.
3. If we detect suspicious activity related to your account, including unauthorized access or login attempts from multiple IP addresses, we may suspend or close your account without prior notice.

Restricted Behaviour and Prohibited Activities

1. We reserve the right to restrict or close your account if you:
   • Engage in abusive behavior towards our staff.
   • Use unauthorized bots or automated software to gain an unfair advantage.
   • Cheat or engage in any form of deception to manipulate gameplay outcomes.

Multi-Accounting and Fraud Prevention

1. You must not hold multiple accounts with us, either by yourself or with the assistance of third parties.
2. We reserve the right to request information from you or your account provider if we suspect multi-account behavior.
3. If detected, such conduct may result in closure of all affected accounts.

Bonus and Promotion Rules

1. Bonus offers are subject to our standard bonus terms and conditions (available on our website).
2. Promotions can be withdrawn without notice at any time by us or the applicable regulatory body.
3. By participating in a promotion, you agree that we may share your information with third-party providers of gaming products and services.

Wagering and Gameplay Conditions

1. When playing games, please note:
   • All wagers are made with real money unless otherwise specified (e.g., free spins or demo mode).
   • Winnings can only be withdrawn in compliance with our withdrawal policies.
2. By participating in gaming activities on the Platform, you agree to comply with applicable laws and regulations.

Bonus Abuse Prevention

1. We reserve the right to limit, deny or void a bonus if we suspect abuse of any offer.
2. You must not exploit software bugs or loopholes to gain an unfair advantage.

Deposits and Withdrawals

1. To make deposits using various payment methods:
   • A deposit may be reversed by us at our discretion without prior notice.
   • Some withdrawal options might have a minimum amount threshold, processing fees, or currency exchange rates that apply.
2. Processing times for withdrawals are typically as follows: 24 hours to 5 days (e-wallets), 1-3 business days (credit cards and bank transfers).

Verification before Withdrawals

1. Before we can process any withdrawal requests:
   • We may request further verification of your identity, including proof of address.
   • If applicable laws or regulations require us to verify the source of your funds.

Processing and Review Procedures

1. All transactions are subject to our review procedures prior to approval.
2. We reserve the right to void winnings if we suspect any form of cheating or manipulation.

Responsible Gambling Expectations

1. Please gamble responsibly:
   • You should only wager amounts you can afford to lose.
   • Keep track of your spending, losses and winnings.
2. To maintain a responsible gambling environment, we offer various tools to help manage gaming habits (refer to the "Help Centre" section for details).

Self-Exclusion and Account Restrictions

1. If you wish to self-exclude or restrict access to our Platform:
   • Please contact us using the methods described in our "Support Section".
2. Self-exclusion will prevent your account from accessing any of the services we provide.

Game Fairness and RNG Systems

1. We commit to operating an entirely fair service, utilizing random number generators (RNGs) for all gaming outcomes.
2. Regular audits are performed by independent third-party providers to ensure our platform remains compliant with regulations and maintains its integrity.

Technical Interruptions or Voided Gameplay

1. Due to unforeseen circumstances:
   • We may need to temporarily suspend gameplay on the Platform.
   • In cases of technical failures, you agree that your participation in any affected game will not be compensated if we determine such behavior would compromise fair play principles or our integrity.

Suspension or Closure of Accounts

1. At any time and without notice:
   • We may restrict access to or close an account due to a breach of these Terms.
2. Such action(s) shall take place in accordance with applicable laws, regulations and industry standards.

Intellectual Property and Platform Ownership

1. All intellectual property rights related to the Platform belong exclusively to Palace Interactive Group B.V. (or our associated brands).
2. You have no right to access or utilize any proprietary software code contained within the platform without prior written consent from us.

Limitation of Liability

1. We will not be liable for:
   • Losses arising directly or indirectly from technical failures, server errors or unforeseen circumstances.
   • Any content transmitted by you to our servers through means other than official website contact forms (if such was used).
2. To the fullest extent permissible under applicable law:

Modification of Terms

1. These Terms may be amended at any time:
   • Please review these Terms on a regular basis as we update them from time to time.
2. You are responsible for ensuring that you comply with all amendments, changes or updates made.

Contact or Support Guidance

1. If you have questions about our services or encounter an issue, please consult the "Help Centre" section of this Platform.
2. Our support team is available during designated hours (times stated in UTC).

Applicable Licensing or Regulatory Oversight

The operation and regulation of Dice Palace are governed by applicable laws and regulations.